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Privacy Policy

How we collect, use, and protect your personal information

Last Updated: August 6, 2025

1. Introduction

Encape Escape ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website encape-escape.com and use our event management services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide, including but not limited to:

  • Name and contact information (email, phone number, address)
  • Event details and requirements
  • Payment information (processed securely through third-party providers)
  • Communication preferences
  • Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser information
  • Device type and operating system
  • Pages visited and time spent on our site
  • Referral sources
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for various purposes, including:

  • Providing and maintaining our event management services
  • Processing your requests and communications
  • Sending you relevant information about our services
  • Improving our website and services
  • Complying with legal obligations
  • Preventing fraud and enhancing security
  • Marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

  • Event venues and suppliers
  • Payment processors
  • Email marketing services
  • Website hosting and analytics providers

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through our cookie consent banner or your browser settings.

Types of Cookies We Use:

  • Necessary Cookies: Essential for website functionality
  • Analytics Cookies: Help us understand how visitors use our site
  • Marketing Cookies: Used to deliver relevant advertisements

7. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Access: Request copies of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your personal data
  • Restrict Processing: Request limitation of processing
  • Data Portability: Request transfer of your data
  • Object: Object to processing of your personal data
  • Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Event-related information may be retained for up to 7 years for business and legal purposes.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will delete it immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with UK data protection standards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any modifications constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Encape Escape

Address:
28 Park Mill Dr, Armley
Leeds LS12 3UG
United Kingdom

Phone: +44 7548 730663

Email: [email protected]

14. Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.

Information Commissioner's Office
Website: ico.org.uk
Phone: 0303 123 1113

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